FAQ
Q1: Will the microwave seed-filled items leak seeds?
A1: Our seed inserts are tightly sewn to prevent seed leakage. If leakage occurs, you are eligible for a free replacement.
Q2: Why does the microwave seed product release a scent after heating?
A2: Natural aromatic ingredients are added inside the seed filling. The fragrance will spread evenly when heated in the microwave.
Q3: What should I do if my microwave seed product gets damp?
A3: Place it in direct sunlight to air-dry thoroughly before reuse. Specific heating time limits are listed on each product’s manual.
Q4: Can I reheat the microwave seed products multiple times?
A4: Yes, repeated heating is allowed. Please follow the recommended heating time stated in your product manual.
Q5: How do I clean your electric heating products?
A5: Most electric heating items cannot be disassembled or washed. Wipe the surface only with a dry cloth. Detailed cleaning guidelines are included in the user manual.
Q6: Does the electric heating product have an auto-shutoff safety function?
A6: Yes, most electric heating models feature auto power-off after 30 or 60 minutes for safety. Do not keep it powered continuously for more than 4 hours.
Q7: Will I receive a matching power plug for my country? Do I need an adapter?
A7: We will ship the correct plug compatible with your shipping region based on your order. No extra adapter is required.
Q8: What is the service life of UNCN thermal products?
A8: Our microwave seed warmers and electric heating items have a service life of around 10 years. If the product malfunctions within 1 year, you can apply for a free replacement.
Q9: Are there any usage restrictions for microwave seed & electric heating products?
A9: All usage taboos, heating limits and special group reminders are printed on the product-specific user manual.